

No matter which way you look at it, buying a new phone system can be a significant investment for any business.
It can be an even more expensive and frustrating process if you end up making many of the costly mistakes that trap buyers into:
Worse yet, once you've spent the time and money to install a new system, you're pretty much stuck with it and the last thing you want is an overpriced, complicated system that requires a lot of outside maintenance.
If so, I can help.
My name is Mark Saum and I'm the President of Fidelis. Over the last 12 years I've installed and maintained many phone systems for a variety of different companies.
I am also intimately familiar with most types of corporate phone systems, including everyone from the big vendors to the smaller, lesser known systems. I specialize in helping companies with 25 to 100 users make smart, cost-saving decisions when buying a new phone system.
Unfortunately, a lot of companies get suckered into buying an overpriced, complicated phone system simply because they didn't know all of the options available to them, or simply because they didn't know how to ask the right questions when interviewing phone vendors.
With so many choices, it can be very difficult to make an educated decision without spending days or weeks researching all of the vendors and options you have. Please download and read our free report on business phone systems; I want to arm buyers with a quick reference to help them make the absolute best decision when buying a new phone system.
Fidelis-Voice combines our industry leading Voice over IP (VoIP) switch, certified professionals with years of experience in data networking and voice communications, and proven service and support options to ensure the success of your business telecommunications.
Fidelis-Voice Operational Support System (OSS) provides a single point of management for all user functions. Managing your interactions with customers has never been easier. The program is designed to work with all standardized VoIP devices. After choosing your preferred devices (such as SIP PBX phones), you can log into the OSS and manage all the features and functionality that you need. Extension changes, DID changes, voicemail options, routing features, hunt group allocations, etc.
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Fidelis-Voice Call Detail Records (CDR) provide information on all aspects of a call session, including call origination, destination, and call duration. These detailed records provide a wealth of information that can be used to improve Marketing decisions, Operations, Engineering, and Customer Care.
The OSS work with CDR to enable analysis on the level of an individual CDR. This of detailing is required to investigate such activities as customer complaints or sales calls activity.
Analyzing your telephone traffic can greatly increase your personnel's effectiveness and decrease your overall cost. For instance: You are currently marketing by television, radio, internet, and the three different versions of the yellow pages. By providing different 800 numbers (or local numbers) you can generate reports detailing which form of advertising generated the most replies. You can now maximize you advertising dollar by focusing on the advertising that produced the most replies per dollar spent.
With Fidelis-Voice you can communicate with the world while enjoying our extensive feature set and vastly reducing your telephony costs.