Your Trusted IT Service Advisor

Is Your Current Phone System Eating Up Your Profits And Causing You More Problems Than It's Worth?

No matter which way you look at it, buying a new phone system can be a significant investment for any business.

It can be an even more expensive and frustrating process if you end up making many of the costly mistakes that trap buyers into:

  • Paying too much for unnecessary bells and whistles and ongoing maintenance.
  • Getting locked into a complicated system that you can't support in-house or expand without significant upgrade costs.
  • Not getting the features you need in the base package.

Worse yet, once you've spent the time and money to install a new system, you're pretty much stuck with it and the last thing you want is an overpriced, complicated system that requires a lot of outside maintenance.

  • Do you cringe at the $200+ service call fees every time you change some small thing on your phone system?
  • Tired of being locked into using your current phone system's overpriced equipment?  
  • Do you want a more reliable phone system that you can easily manage in-house to avoid expensive, inconvenient service calls?  

If so, I can help.

Who I Am And How I Can Help You Avoid Making A Bad Decision On Your Next Phone System

My name is Mark Saum and I'm the President of Fidelis. Over the last 12 years I've installed and maintained many phone systems for a variety of different companies.

I am also intimately familiar with most types of corporate phone systems, including everyone from the big vendors to the smaller, lesser known systems. I specialize in helping companies with 25 to 100 users make smart, cost-saving decisions when buying a new phone system.

Unfortunately, a lot of companies get suckered into buying an overpriced, complicated phone system simply because they didn't know all of the options available to them, or simply because they didn't know how to ask the right questions when interviewing phone vendors.

With so many choices, it can be very difficult to make an educated decision without spending days or weeks researching all of the vendors and options you have. Please download and read our free report on business phone systems; I want to arm buyers with a quick reference to help them make the absolute best decision when buying a new phone system.

About our Phone System

Fidelis-Voice combines our industry leading Voice over IP (VoIP) switch, certified professionals with years of experience in data networking and voice communications, and proven service and support options to ensure the success of your business telecommunications.

Fidelis-Voice Operational Support System (OSS) provides a single point of management for all user functions. Managing your interactions with customers has never been easier. The program is designed to work with all standardized VoIP devices. After choosing your preferred devices (such as SIP PBX phones), you can log into the OSS and manage all the features and functionality that you need. Extension changes, DID changes, voicemail options, routing features, hunt group allocations, etc.

All VoIP Plans Include:

  • Caller ID
  • Voice Mail
  • Auto Attendant
  • Call Forwarding
  • *69 Redial
  • E-911
  • Time of Day and Caller ID routing
  • Blast list (Simultaneous Call Forwarding)
  • Speed Dial 
  • Call Transfer
  • Dial by Extension
  • Call Conferencing
  • Anonymous Call Rejection
  • Custom CRM integrations
  • Click to call
  • Hunt groups
  • 3-Way Calling
  • Custom Hold Music
  • Information Inserts
  • Custom Call Blocking
  • Multiple call queues
  • Front Desk switching center
  • Soft Phone support -- with a portable USB drive you can take it anywhere!

Fidelis-Voice Call Detail Records (CDR) provide information on all aspects of a call session, including call origination, destination, and call duration. These detailed records provide a wealth of information that can be used to improve Marketing decisions, Operations, Engineering, and Customer Care.

The OSS work with CDR to enable analysis on the level of an individual CDR. This of detailing is required to investigate such activities as customer complaints or sales calls activity.

Analyzing your telephone traffic can greatly increase your personnel's effectiveness and decrease your overall cost. For instance: You are currently marketing by television, radio, internet, and the three different versions of the yellow pages. By providing different 800 numbers (or local numbers) you can generate reports detailing which form of advertising generated the most replies. You can now maximize you advertising dollar by focusing on the advertising that produced the most replies per dollar spent.  

With Fidelis-Voice you can communicate with the world while enjoying our extensive feature set and vastly reducing your telephony costs.     

Read our Free Report

The 7 Most Costly Mistakes Companies Make When Choosing A New Phone System…And How To Avoid Them

VoIP Whitepaper