The Fidelis Zero Risk IT Support Guarantee

Unlike other guarantees the Fidelis Guarantee is real and specific. It takes the worry out of your IT decisions -- the technology risk becomes ours instead of yours.

1. Full Credit For Failing To Reach Agreed Service Levels
If we fail to match the response times guaranteed to Fully Managed customers you won't pay to have the problem fixed -- that's right we'll fix it at our cost. That way you won't ever pay for service that you don't get.

2. Fixed Price Guarantee
We offer fixed price quotations on our projects. This means that projects are completed on budget, without any "surprises" or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.

3. You Will Only Ever Need To Pay Once
Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With Fidelis you'll never pay for the one project two times, or even three times. If we have to return to repair the problem you don't pay -- we'll fix it free no matter what it takes.

4. All Hardware Or Software Purchases Are Guaranteed
If we specify, procure and install hardware or software for you, and it doesn't do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we'll fix it free of charge no matter what it takes. That includes parts, labor, and anything else necessary including the pizzas!

Our guarantee is especially important when you realize that no other IT support company offers a guarantee like this one.